Shipping policy

Our Shipping & Delivery Policy explains how orders are processed, shipped, and delivered within the contiguous United States.

1. Order Handling Time

All orders are processed within 7–12 business days after payment has been successfully completed and the order has been verified.

Handling time begins once payment is completed and the order is confirmed. An order confirmation email will be sent after payment.

If you request a change after placing your order, including a change to the color, size, style, product, or shipping address, please contact us as soon as possible. Changes can only be accommodated before shipment begins and may affect the handling timeline.

Please review our Returns & Refunds Policy for information about order changes and cancellations.

Order Cut-Off Time

Our daily order cut-off time for United States orders is:

5:00 PM Mountain Time

Orders placed before the cut-off time will begin processing on the same business day. Orders placed after the cut-off time will begin processing on the next business day.

2. Estimated Delivery Time

Because many Lusevo products are large items and require international freight transportation, fulfillment may include order confirmation, preparation, international sea freight, and local last-mile delivery.

Total Delivery Time = Handling Time + Transit Time

All processing times are based on Mountain Time.

  • Handling Time: 7–12 business days
  • Transit Time: approximately 42–44 business days
  • Estimated Total Delivery Time: approximately 49–56 business days

Delivery times are estimates and may vary because of customs clearance, carrier delays, weather, transportation conditions, or other circumstances outside our reasonable control.

3. Shipping Fees

Free standard curbside delivery is included for eligible street addresses within the contiguous United States.

Customer-requested services beyond standard curbside delivery are subject to carrier availability and may incur additional charges. Any additional charges will be disclosed before the service is arranged.

4. Customs Duties and Import Charges

Lusevo covers applicable customs duties and import-related charges associated with the standard delivery of your order.

You will not be required to pay additional import fees for standard delivery.

5. Split Shipments

Due to international shipping requirements, customs regulations, product size, or packaging considerations, an order may occasionally be shipped in multiple packages.

If your order is split into multiple shipments, you will be notified. No additional standard shipping fees will be charged because of a split shipment.

6. Delivery Areas

We currently ship to eligible street addresses within the contiguous United States.

We currently do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • P.O. Boxes
  • APO/FPO military addresses

If you are unsure whether we can deliver to your location, please Contact Us before placing your order.

7. Curbside Delivery

Our standard delivery service is curbside delivery.

Your order will be delivered to the exterior of your address or another carrier-designated curbside or ground-level location. Standard curbside delivery does not include carrying the product inside your home, moving it upstairs, placing it in a specific room, or installing it.

All orders are currently shipped from China.

If you request delivery beyond standard curbside or ground-level service, including delivery inside a home, office, apartment building, elevator area, or upstairs, the service is subject to carrier availability and any additional carrier charges will be the customer's responsibility. These charges will be disclosed before the additional service is arranged.

Please make sure the delivery address is accessible for large-item delivery and that someone is available to receive the shipment at the scheduled delivery time.

Delivery Schedule

Deliveries generally take place Monday through Friday during regular business hours, approximately 9:00 AM–5:00 PM local time.

If delivery cannot be completed because no one is available to receive the shipment, the carrier may arrange another delivery attempt in accordance with its delivery procedures.

Please make sure your shipping address and contact information are complete and accurate to help avoid delays or additional carrier charges.

Outer Packaging

Bathtub and other large-item cartons may occasionally show minor scuffs, dents, creases, or tears after long-distance transportation. Damage to the outer carton does not necessarily mean that the product inside is damaged.

Please inspect the shipment and product after delivery. If you identify product damage, missing parts, or an incorrect item, contact our customer support team as soon as possible and refer to our Returns & Refunds Policy for applicable procedures.

8. Customer Support

If you have questions about shipping, delivery, or an existing order, please contact our customer support team.

Lusevo Home INC

Company Registration Number:
2026-002058852

Registered Address:
30 N Gould St Unit 389
Sheridan, WY 82801
United States

Please note: This address is not authorized to receive returned products. Please contact our support team before returning any item.

Email: support@lusevo.com
Phone: +1 (307) 533-0844

Customer Support Hours:
Monday through Saturday
9:00 AM–6:00 PM (Mountain Time)

Response Time:
We aim to respond within 1 business day.